TERMS & CONDITIONS
1. About Us
This website is operated by GetPetTag (“we”, “us”, “our”). By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old; or
- You are using the website under the supervision of a parent or legal guardian
3. Products & Personalisation
3.1 All products sold are personalised based on customer-provided information.
3.2 You are solely responsible for ensuring that all submitted text, spelling, numbers, and details are accurate.
3.3 We are not liable for errors provided by the customer.
3.4 Due to screen differences and manufacturing processes, slight variations in colour, size, or finish may occur.
4. Orders & Acceptance
4.1 All orders are subject to acceptance and availability.
4.2 We reserve the right to refuse, cancel, or limit any order at our sole discretion.
4.3 Once an order enters production, it cannot be modified or cancelled.
5. Pricing & Payment
5.1 All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.
5.2 Payment must be made in full at checkout.
5.3 We use secure third-party payment processors and do not store payment details.
6. Shipping & Delivery
6.1 Orders are typically processed within 1–2 business days.
6.2 Estimated delivery times are provided for guidance only and are not guaranteed.
6.3 We are not responsible for delays caused by postal services, customs, or events beyond our control.
6.4 Risk of loss transfers to the customer upon delivery.
7. Returns & Refunds
Please refer to our Refund & Returns Policy for full details.
8. Warranty & Defects
8.1 We guarantee that products will be free from manufacturing defects at the time of delivery.
8.2 Claims must be submitted within 48 hours of receipt with supporting evidence (e.g. photos).
8.3 We reserve the right to determine whether a defect qualifies for replacement or refund.
9. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential damages
- We do not guarantee that our products will prevent loss or harm to pets
- Our total liability shall not exceed the amount paid for the product
10. Intellectual Property
All content on this website, including text, images, branding, and design, is owned by GetPetTag and protected by intellectual property laws.
11. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website security or functionality
- Copy, distribute, or exploit content without permission
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.